Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

By accessing bestwoodsales.com, you confirm you are at least 18 years old and legally capable of entering binding contracts. Our website and services are intended for customers in our shipping regions (excluding certain Asian countries and remote locations).

1.2 Intellectual Property Rights

All content on our website, including product designs (Chevron, Herringbone patterns), product photography, and text descriptions, is the exclusive property of Wood Sales Store. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

You agree to:

• Provide accurate account information
• Not misuse our website or products
• Comply with all applicable laws when using our wood products

2. Products and Services

2.1 Product Descriptions

We take pride in crafting:

• Solid Wood Products: Including Full Stave, Plank, and Real Wood Flooring – each piece showcases natural wood variations
• Engineered Solutions: Such as our Engineered Wood Flooring and LVT Flooring for enhanced durability
• Specialty Items: Unique Live Edge and Butcher Block pieces with individual character

While we strive for accuracy, slight variations in wood grain, color, and texture are inherent characteristics, not defects.

2.2 Custom Products

Certain items (custom-cut Live Edge pieces, sized Butcher Block countertops, personalised Solid Oak Accessories) are made-to-order and cannot be returned unless faulty.

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We begin processing within 1-2 business days
• Your contract with us is formed when we dispatch your order

3.2 Pricing and Payment

We accept:

• Visa, MasterCard, JCB
• PayPal

Prices include VAT where applicable. You are responsible for any customs duties or import taxes in your country.

3.3 Shipping Options

Service	Carrier	Cost	Delivery Time
Standard Shipping	DHL/FedEx	£12.95	10-15 business days after dispatch
Free Shipping	EMS	Free (orders over £50)	15-25 business days after dispatch

4. Returns and Refunds

4.1 Our Return Commitment

We offer a 15-day return window from delivery date for most products, provided they are:

• In original condition
• With all packaging intact
• Not custom-made or opened consumables (Flooring Adhesive, Flooring Oil)

4.2 Return Process

1. Email [email protected] within 15 days with order details
2. We provide return authorization and instructions
3. Ship items back using a tracked method
4. We process refunds within 5-7 business days of receipt

Original shipping fees are non-refundable unless the return is due to our error.

4.3 Damaged Goods

For damaged Real Wood Flooring, LVT Flooring, or other items:

• Photograph damage within 48 hours
• Keep all packaging materials
• Email with “URGENT: Damaged Goods” in subject line

We will arrange free return shipping if needed.

5. Liability and Disputes

5.1 Our Responsibility

Wood Sales Store is responsible for:

• Accurate product descriptions
• Proper packaging of your order
• Timely processing of returns/refunds when applicable

5.2 Your Responsibility

You are responsible for:

• Proper installation and maintenance of wood products
• Checking local regulations for wood product use
• Providing accurate delivery information

5.3 Limitation of Liability

Our total liability is limited to the purchase price of the product in question. We are not liable for:

• Natural wear of wood products
• Improper installation or maintenance
• Events beyond our reasonable control

6. General Provisions

6.1 Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

6.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in the courts of England and Wales.

6.3 Contact Information

Wood Sales Store
42 Silksworth Ln, Sunderland, SR2U 2TW
Email: [email protected]