Privacy Policy

Last Updated: [Insert Date]

At Wood Sales Store (“we”, “us”, or “our”), operating at bestwoodsales.com, we value your trust as much as we value the natural beauty of our premium wood products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our handcrafted wood flooring, accessories, and care products.

1. Information We Collect

Like the careful selection of oak for our flooring, we thoughtfully collect only necessary information:

• Personal Identification: Name, email address, phone number, shipping/billing address when you make purchases of our Real Wood Flooring or accessories
• Payment Information: Credit card details processed securely through our payment gateways (Visa, MasterCard, JCB, PayPal) for transactions like Engineered Wood Flooring orders
• Technical Data: IP address, browser type, device information when browsing our Bog Oak or Herringbone collections
• Usage Data: Pages visited, products viewed (such as our Live Edge or Full Stave products), time spent on site
• Communication Data: Correspondence when inquiring about our Flooring Adhesives or Decking Accessories

2. How We Use Your Information

We use your data with the same precision we apply to crafting our Solid Oak Accessories:

• To process and deliver your orders of Butcher Block or LVT Flooring products
• To provide customer support for inquiries about Flooring Oil or Underlay
• To improve our website and product offerings (like our Chevron or Plank collections)
• To send relevant information about wood care and new products, if you’ve opted in
• To prevent fraud and ensure the security of transactions for premium items like MDF components
• To comply with legal obligations regarding international sales

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our bespoke wood creations:

• Service Providers: Trusted partners who assist with payment processing (Visa/MasterCard/JCB/PayPal), shipping, and IT services
• Legal Requirements: When required by law or to protect our rights and the safety of our customers
• Business Transfers: In the event of a merger or acquisition, with appropriate privacy protections

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we ship our wood products globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your information with the same care we apply to selecting our premium woods:

• 256-bit SSL encryption (equivalent to bank-level security) for all transactions
• Regular security audits of our systems
• We never store full payment details on our servers
• Secure storage with access limited to authorised personnel

6. Your Rights

You have rights regarding your personal data, just as you have choices in selecting from our diverse wood collections:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request erasure of your personal data under certain conditions
• Restriction/Object: Limit or object to how we use your data
• Portability: Receive your data in a structured format
• Withdraw Consent: For marketing communications at any time

7. Cookies and Tracking Technologies

Our website uses cookies – small files that enhance your browsing experience like the right finish enhances wood grain:

• Essential Cookies: Necessary for site functionality (e.g., shopping cart for Flooring Accessories)
• Analytics Cookies: Help us understand how customers interact with our site (e.g., popular products like Herringbone patterns)
• Marketing Cookies: Used with consent to show relevant ads for our wood products

You can manage cookie preferences through your browser settings or our cookie consent tool.

8. Children’s Privacy

Our products and website are not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy as we introduce new wood products or services. Significant changes will be communicated through our website or email.

10. Contact Us

Thank you for trusting Wood Sales Store with your premium wood product needs and your personal information. We handle both with the utmost care and respect.