Your questions about our premium wood products and services, answered by our Sunderland-based team of wood enthusiasts.

About Our Products

What types of wood flooring do you offer?
We specialise in premium wood flooring including Engineered Wood Flooring, Real Wood Flooring, and LVT Flooring. Our collections feature various styles such as Herringbone, Chevron, Plank, and Full Stave designs to suit different aesthetic preferences.
How should I care for my wood flooring or furniture?
We recommend using our specially formulated Flooring Cleaner and Flooring Oil to maintain the natural beauty of your wood products. For furniture pieces like our Bog Oak or Live Edge collections, regular dusting and occasional oiling will preserve their character.
What makes your wood products special?
Each piece is crafted with attention to detail, using sustainable materials. Our Solid Oak Accessories and Butcher Block items showcase natural wood grains, while engineered options like MDF components offer practical solutions without compromising on quality.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. For additional peace of mind, PayPal payments are processed through their secure platform.
Do you offer discounts for large orders?
Our Free Shipping on orders over £50 provides excellent value for larger projects. For commercial quantities or custom projects, please contact [email protected] for personalised service.

Delivery Information

What are my delivery options?
We offer two premium delivery services:
1. Standard Shipping (£12.95): Via DHL or FedEx, arriving within 10-15 working days after dispatch.
2. Free Shipping: For orders over £50 via EMS, delivered within 15-25 working days after dispatch.
How long does order processing take?
All orders require 1-2 working days for careful processing and professional packing before dispatch.
Do you deliver to my country?
We deliver worldwide* to discerning customers across Europe and North America. Some Asian and remote locations may require special arrangement – please contact us to confirm delivery to your area.
How will I know when my order ships?
You’ll receive a confirmation email with:
– Your unique tracking number
– Estimated delivery date
– Carrier contact information
– Care instructions for your wood products

Returns & Care

What is your returns policy?
We accept returns within 15 days of receipt. Please contact our wood specialists at [email protected] to arrange returns. Items must be in original condition.
How should I prepare for my wood delivery?
For flooring: Allow materials to acclimate to room temperature for 48 hours before installation.
For furniture: Inspect upon delivery before signing, then store in a dry, temperature-controlled space until use.
What if my wood product is affected by temperature during transit?
As natural materials, our wood products may react to extreme temperatures. Our professional packing minimises this risk, but we recommend following our acclimatisation guidelines. If you have concerns, our wood specialists are happy to advise.

Contact & Support

How can I contact your team?
Our Sunderland-based wood enthusiasts are available at [email protected] or visit our workshop at:
42 Silksworth Ln, Sunderland, GB SR2U 2TW
Where can I learn more about your craftsmanship?
Visit our About page for details about our delivery standards and the care we put into every handcrafted piece.

We’re honoured to deliver nature’s finest materials to homes that appreciate authentic, sustainable wood products. Thank you for choosing Wood Sales Store.